Shipping policy

Thank you for shopping with HomzoKitchy. We aim to provide reliable and timely delivery for all orders. Please read our shipping policy carefully to understand how your order will be processed and delivered.

1. Shipping Locations

We currently ship orders across India.

📍 International shipping:
At the moment, we do not offer international shipping. This may be added in the future.

2. Order Processing Time

  • All orders are processed within [PROCESSING TIME]

  • Orders are not shipped or delivered on Sundays or public holidays

  • During high-demand periods (sales, festive seasons), processing times may be slightly longer

Once your order is processed, it will be handed over to our shipping partner.

3. Shipping Methods Available

We work with trusted courier and logistics partners to ensure safe and timely delivery.

Available shipping options:

  • Standard Delivery

  • Cash on Delivery (COD) (where applicable)

Shipping method availability may vary based on your location and pin code.

4. Delivery Timeframes

Estimated delivery time after dispatch:

  • Metro & Tier-1 cities: [X–X BUSINESS DAYS]

  • Tier-2 & Tier-3 cities: [X–X BUSINESS DAYS]

  • Remote locations: [X–X BUSINESS DAYS]

Delivery times are estimates and may vary due to factors beyond our control.

5. Shipping Costs

  • Shipping charges: [SHIPPING COST]

  • Shipping cost (if applicable) will be clearly displayed at checkout before payment

  • Any promotional free-shipping offers will be mentioned on the product page or during checkout

6. Order Tracking

  • Once your order is shipped, you will receive a tracking link via SMS or WhatsApp

  • You can use this link to track your shipment in real time

  • Tracking details may take 24–48 hours to update after dispatch

7. Delivery Issues & Delays

While we strive to deliver all orders on time, delays may occur due to:

  • Courier partner issues

  • Weather conditions

  • Operational or regional restrictions

  • Incorrect or incomplete address details

If your order is delayed beyond the estimated delivery time, please contact us and we’ll assist you as soon as possible.

8. Failed Deliveries

Delivery may fail due to:

  • Incorrect address or contact details

  • Customer unavailable at delivery time

  • Refusal of delivery (for COD orders)

In such cases, the order may be returned to us. Re-shipping may involve additional charges.

9. Contact Us

If you have any questions regarding shipping or delivery, feel free to reach out to us:

📧 Email: [YOUR SUPPORT EMAIL]
📱 WhatsApp: [YOUR WHATSAPP NUMBER]
⏰ Support Hours: [SUPPORT HOURS]

Thank you for choosing HomzoKitchy.
We appreciate your trust and look forward to serving you.